Conversation

Deploy a natural language understanding, intelligent chatbot to any app, website, device, messaging app or social channel. Break down the barriers to fast, efficient customer communications, driving improved customer engagement. Leveraging pre-built solution components and industry and use case aligned content for fast deployment.

Drivers & Benefits

Enables customers or employees to self-serve on their terms, in natural language

Delivers information and services with a consistent, on brand and engaging experience

Reduce costs through deflection of calls to contact centres.

Solution

Conversation Ally

Available 24/7/365 through the customers channel of choice e.g. web, mobile, facebook, whatsapp, etc

Frequently Asked Questions

Chit chat
Operating Hours
Location information
Product Support
Technical Support

Online Conversion

Capture new information
Change of information
Form registrations
Surveys
Sign up
Downloads

Lead Generation

Proactively capture customer details
Integrate to any communication channel e.g. email, telephone, slack or customer relationship management package

Conversational Commerce

Guided buying experience
Product Carousel
Product Information
Signup for trials
Download software
Pre-orders
Increase registration

Applications

Customer Service

Provide customers with a fast, simple approach to resolve support related questions and problems with built in chit chat. The Customer Service Chatbot helps visitors on your website 24/7/365. It can answer hundreds of questions instantly without the need for a human operator. It reduces inquiries reaching your phone or email by learning to respond to all common service questions. It enables visitors to get in touch with human support with built-in form or LiveChat intervention. Popular for schools, government, healthcare, online service, technical support, troubleshooting, off-hour resolution with results of up to 80% reduction in phone calls and emails.

Lead Generation Chatbot

Reach out to visitors on your website 24/7X365, answers questions and finds new customers without the need for a human operator. It gets the name, phone, email of leads and sends it to you on any channel so you can close the sale. It can respond to all presales questions and it learns from visitors to help you improve answers. Popular for car dealership leads, school registration leads, medical services leads, professional services, B2B leads, and stores with results of up to 300% increase in leads

Conversational Commerce

Provide a guided buying experience for prospective customers to purchase goods and services through the mobile or missing channel of their choice (e.g. Facebook, WhatsApp, etc) using a product carousel The conversational commerce Chatbot helps visitors with purchases on your website 24/7/365. It can answer hundreds of questions instantly to remove obstacles in the buying process and perform cross-sell and upsell without the need for a human operator. It reduces site abandonment and increases conversion by learning to respond to all common questions asked by potential buyers. It enables visitors to get in touch with human support with built-in form or LiveChat intervention. Popular for ecommerce without leads, and product landing pages with result of up to 50% increase in conversions. Popular for software as a service, signup for trials, download software, product page pre-orders, and click through landing page with result of up to 200% increase in registration.

Employee Self Service

Augment your employees with an employee facing Digital Assistant. Couple your Chatbot to Cognitive Search across your organisation’s structured and unstructured information sources (policies, training, etc.) to better answer your employee’s queries.